AfriArts.com

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 What form of payments do you accept?

Is it safe to shop on your website?

What if I don’t feel comfortable placing an order on-line?

What if I want to ship a gift to someone?

What is your Return policy?

How do we return a product?

What if the products are damaged?

How and when do you ship my order?

On what products is FREE SHIPPING available?

What if I want my order shipped overnight?

Do you ship internationally?

Do you ship to a P.O BOX address?

Do you have a print catalogue you can send me?

Can you reserve an item I like or offer a Layaway plan?

 Do you have a physical showroom we can visit?


  1. What form of payments do you accept?
    We accept VISA, MasterCard, American Express, Discover and PayPal.

  2. Is it safe to shop on your website?
    For your comfort and safety we use Secure Server Layer or SSL technology to virtually eliminate any third party from trying to obtain your information during transmission. SSL is the standard in secure web transactions. All credit card transactions are processed by PayPal with industry leading security and fraud prevention systems.

  3. What if I don’t feel comfortable placing an order on-line?
    You can call and we will take your information over the phone or you can click on the “Contact Us” button and choose customer service from the drop down menu to send in your request and one of our customer service representatives will call you.

  4. What if I want to ship a gift to someone?
    On the checkout form there is space for a shipping address which can be different than the billing address (Yours). At your request, we will include a gift note with your personal message with any order, free of charge and omit the invoice or sales slip. You can fill your request in the notes section at checkout.

  5. What is your Return policy?
    We provide our customers with a 100% satisfaction guarantee. If for whatever reason you are not satisfied with your purchase, you may return it to us within 14 days of receipt for a refund or replacement. We will deduct the shipping and handling fees incurred by us, and process the balance of the refund on receipt of the item(s). Please note that if FREE SHIPPING was your shipping method, we will deduct the shipping & handling cost incurred by us.
    All items featured on our website are hand made. Variances in size, color, texture and style will occur. Some might have age cracks and material imperfections which add to their beauty and authenticity. We ask that our customers keep in mind the unique nature of their purchases when evaluating a product for return.

  6. How do we return a product?
    Give us a call or use the “Contact us” button and select Customer service from the drop-down menu and we will contact you with your RMA information. Any returns without RMA number on the outside of the box will be refused. We suggest you use FedEx or UPS ground service for returning any products and insure them. Shipping costs associated with the return of a product are the customer’s responsibility.

  7. What if the products are damaged?
    Any damaged items must be reported within 24 hours of receipt and all original packaging material must be kept.

  8. How and when do you ship my order?
    We use FedEx ground for all our shipments. For items too big to ship Via FedEx we use a truck line. All products in stock are shipped within 24-48 Hours of receipt of your order excluding weekends and holidays.

  9. On what products is FREE SHIPPING available?
    FREE SHIPPING is available on all products with the exception of a few items. Those items will clearly state FREE SHIPPING NOT APPLICABLE on this item. Also FREE SHIPPING is only available for shipments within Continental US. For shipments to Alaska and Hawaii please contact us.

  10. What if I want my order shipped overnight?
    Give us a call and depending on product stock and time of order we will try to ship it overnight for an additional charge.

  11. Do you ship internationally?
    Yes. We ship all over the world using USPS priority mail or in some instances via FedEx international. Contact us for shipping rates as they will vary depending on product weight and country of shipment. Payments can be made via PayPal or Money order drawn on US funds. You are responsible for duties or any other charges imposed by your respective country for the item ordered. Restrictions and re-stocking fee's apply on returns from International customers. For shipments to non-continental US states, please contact us for your options.     

  12. Do you ship to a P.O BOX address?
    Yes. We will ship to a P.O BOX address within continental US via USPS. For any P.O BOX address outside the continental US contact us.

  13. Do you have a print catalogue you can send me?
    Unfortunately we do not have a print catalogue as our products change frequently and vary from time to time for each individual item as they are hand made.

  14. Can you reserve an item I like or offer a Layaway plan?
    We can reserve any item you want with a 50% down payment for a maximum of 7 days. If after 7 days you decide not to purchase the item we will deduct a 15% Re-Stocking fee from your deposit and credit the balance. Layaway plan is available on certain products to qualified customers with a 50% deposit and monthly payments thereafter. If you change your mind within 7 days we will deduct a 15% restocking fee and credit the balance. Please bear in mind that whilst we are holding the item/s for you we might be losing prospective buyers, thus the re-stocking fee.

  15. Do you have a physical showroom we can visit?
    No, we are exclusively an on-line gallery.

 

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We use the preferred methods for handling the problem of transferring personal data securely over the Internet. When you fill out the order form and press the "submit secure order" button, the information you entered is passed along a "secure socket layer", or SSL, where the information is encrypted to reach our server computer.

To guarantee that our customer receive the best value for their money Afriarts.com uses standard post to deliver our products. We also take care of the cost of all insurance to protect our customers purchases.

Items ordered together will not necessarily be shipped together. If any item is not in stock, we will notify you as quickly as we can and ask you whether you would like to backorder or cancel.

Every effort has been made to offer our customers with detail and close-up shots of items, so that you can have a better view and idea of what the item(s) really look like. We do recognize, however, that pictures are not the same as personal or physical touch, feel or view. As a result, Afriarts.com offers an unconditional guarantee of satisfaction.

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