AfriArts.com

return/exchange Policy

  • Return/exchange Policy

 

THE CUSTOMER AGREES TO BE BOUND BY THIS RETURN POLICY
 
RETURN POLICY
  • No returns will be accepted without an RMA number. Any merchandise returned without an RMA number will be refused and sent back to the customer at customer's own expense. All Products must be returned to afriarts.com with in 15 days of RMA approval. Product must be in its original condition without any scratches or damage in the original pakage accompanied by all packaging, manuals, and accessories. Product must be 100% complete with ALL original box(es) and packaging materials, have original shipping codes on the box(es).
 
 
REPLACEMENT AND EXCHANGES
  • All Replacements and Exchanges can be processed only within 15 day period.
  • All returns must be accompanied by your ORIGINAL sales receipt. Product must be in its original condition without any scratches or damage in the original shipping box accompanied by all packaging, manuals, and accessories.
  • DEFECTIVE items can be returned directly to afriarts.com within 15 day period of receipt of merchandise. If the defective item is returned in the first 7 day period customer will be exempted from the restocking fee. Defective items returned after 7 day period  are subject to 10% restocking fee on the cost of the products, shipping fee is NON REFUNDABLE.
  • All NON-DEFECTIVE returns are subject to a 15% Penalty.
  • Any returns (Defective, Non-defective returns) not returned in "Like New Condition" including missing the original box, packaging material, contents accessories or manuals are subject to a 15% restocking fee and additional charges may be assessed for Products returned with any missing parts and/or accessories. After 15 day period, all manufacturers’ warranties apply.
  • The Customer pays shipping for all returns to afriarts.com.
  • Afriarts.com recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection since afriarts.com will not be responsible for any damages to the returning shipments.
  • Expected turn-around-time for all exchanges is 4 business days from the day we receive the product back. Although afriarts.com will strive to process claims within 4-5 business days, shortage of inventory, overload or other special circumstances might delay the process.
  • Please allow 5 business days to process refund.
  • All claims for shortage, manufacturer's defects, or shipment error must be made within the first 3 days of arrival.
  • RMA number must be visible on all return shipment’s label or may be refused and returned back to you. A copy of the invoice must be included in returning package.
  • Shipping charges are non-refundable.
  • For credits or refunds on returns, the latest prices less shipping/handling charges will apply.
  • Physical damage will void all warranties.
  • Under no condition will afriarts.com cross-ship any item.
  • afriarts.com reserves the right to swap with the equivalent product for all replacements and exchanges in the event afriarts.com is in unable situation to supply with the same products.
  • 10% restocking fee applies to any cancelled order that has been shipped from our suppliers
 
 
PLEASE NOTE:
  • Before returning any product us, you first MUST obtain a Return Merchandise Authorization (RMA) number. Any returns mailed to us without a pre-approved RMA may be refused without notice and automatically returned.
     
  • To obtain a RMA, please e-mail us at customerservice@afriarts.com (request must contain your full name, order number and contact phone number). RMA number once issued is only valid for 5 days only from the date of issuance.
     
  • Please note you will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package, and we do not accept return of the Product for reasons stated above, you will be responsible for any loss or damage. The purchase price (less any applicable open box fees or missing parts fees) will be credited to your credit card account upon our acceptance of the merchandise in like new condition.
     
  • Promotion Items: All promotion items should be returned with original packaging. Returns received without these items will result in a deduction of advertised price of the promotion item at the time of purchase.

Indemnification
You agree to indemnify, defend and hold harmless the Web Site and its members, managers, officers, employees, agents and the assigns of same, from and against any and all loss, costs, expenses (including reasonable attorneys' fees and expenses), claims, damages and liabilities related to or associated with your use of the Web Site and any violation of this Privacy Policy by you.

Governing Law & Jurisdiction
This Privacy Policy constitutes a contract made under and shall be governed by and construed in accordance with the international laws as well as laws of the United States and Canada.

Last Update
This Policy was last updated on April 1, 2012.

 

 
We use the preferred methods for handling the problem of transferring personal data securely over the Internet. When you fill out the order form and press the "submit secure order" button, the information you entered is passed along a "secure socket layer", or SSL, where the information is encrypted to reach our server computer.

Services we Offer

To guarantee that our customer receive the best value for their money AfriArts.com uses standard post to deliver our products. We also take care of the cost of all insurance to protect our customers purchases.

Items ordered together will not necessarily be shipped together. If any item is not in stock, we will notify you as quickly as we can and ask you whether you would like to backorder or cancel.

 

Every effort has been made to offer our customers with detail and close-up shots of items, so that you can have a better view and idea of what the item(s) really look like. We do recognize, however, that pictures are not the same as personal or physical touch, feel or view. As a result, AfriArts.com offers an unconditional guarantee of satisfaction.

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